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 We can help you understand your bill and assess if you’re paying more than you should, including by paying too much to 3rd party energy suppliers

The City of Boston is partnered with the nonprofit All In Energy to help residents take control of their energy bills, assess which programs are best for them, and help them get started. Programs include reduced gas and electric rates, utility bill assistance, repayment and forgiveness programs, heating fuel assistance, help to get off expensive 3rd party energy suppliers, energy efficiency, and more. See below for more!.

Schedule your Bill check up

Talk to one of our bill
​Check Up Specialists.

Fill out the form

Fill out the form and one of our bill Check Up specialist will review your information and will send you the next step to take.

With your permission, we will review your bill online so we can walk through it with you. If you have not already provided your account number, please send or bring your account number OR a copy of your most recent utility bills to the meeting. We will never change anything about your energy bill or your energy supplier. It's always your choice what programs you want to take advantage of.

What are the benefits?

• Better understand your energy bill

• Connect to cost-saving programs (see list below) ​

• Find out if you are paying too much for electricity and gas

• Get help paying off overdue balances

• Get help canceling overly expensive 3rd party energy supplier contracts

• Prevent utility service shut-offs

What programs can I get connected to?

• Reduced gas and electric rates

• City of Boston’s Rental Relief Fund ​

• Heating Fuel Assistance

• Utility forgiveness programs for large unpaid balances

• City of Boston’s Utility Bill Assistance

• No-cost Home Energy Assessments ​

• Utility payment plans for overdue bills

• City of Boston’s Community Choice Electricity ​

• Good Neighbor Energy Fund (when available)

• Community solar (where available)

Some programs above have income requirements. We can help you assess which are best for you.

How does it work?

Step 1
​Provide information about your energy usage. Find the form here.

Step 2
Receive a customized report of actions you can take to reduce your energy costs

Step 3
​Set up a phone consultation for more individualized support, if desired

Schedule your Bill check up

Talk to one of our bill
​Check Up Specialists.

Fill out the form

Fill out the form and one of our bill Check Up specialist will review your information and will send you the next step to take.

This is what your customized report will include:

FAQ's

My electricity bill suddenly got a lot more expensive and I don't understand why. Can you help me?

Yes! We hear this a lot. We know that there are some unscrupulous third party energy companies who use very aggressive tactics to get people to switch their energy supplier, promising low rates. Oftentimes, they then increase the rates dramatically after an introductory period. Some of them even target low income communities, communities of color and the elderly. A report by the MA Attorney General’s Office showed that over 5 years, MA ratepayers overpaid $426 million due to these third party energy suppliers. 
 When you sign up for our Utility Bill Check Up, we can help you understand who your energy supplier is, whether you’re paying more than the Basic Rate from your utility, and the steps to cancel a harmful third party energy supplier contract. We can also connect you to your city’s community choice electricity program (if your city offers one), which often offer lower rates through bulk purchasing of energy for residents. It is always your choice what actions you want to take and we will NEVER change your electricity supplier for you.

I am afraid my utilities are going to get shut off, can you help me?

Yes! We can help you enroll in a payment plan with the utilities. Once you are making on-time payments, you should be protected from a shut off. We can also help you sign up for the reduced gas and electric rates, if you are qualified based on your income.

How do you use my information?

We only use your information to help you understand your energy bill and the options you have to save energy and money. We are adding you to our newsletter, to receive information about educational resources or other programs that can help you save money on energy or connect to renewable energy. We will NEVER change your electricity supplier and it's always your choice what programs you want to take advantage of.